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Sunday, October 31, 2010

Mgmt611 / HRM611 Assignment No. 1 solution

Semester “Fall 2010”
“Human Relations (MGMT611)”
Assignment No. 01 Marks: 15

“Assignment Title”
Case study
Wayne Huizenga: Entrepreneur

Wayne Huizenga was called the leading American entrepreneur by Success Magazine. Wayne
started his business career working for a waste removal company. Before long, he started his own company and later merged with another waste disposal company to form WMX Technologies, which grew to become the largest waste-hauling business in the world. 

Wayne Huizenga is a best known for building companies and making deals. In addition to WMX, he started Blockbuster Entertainment with the idea of developing a McDonald’s of videos with the policy of not renting or selling pornographic videos. He later sold Blockbuster to Viacom in a stock swap valued at $8.4 billion. Speaking bluntly, as usual, he told shareholders he would leave the company because he cannot tolerate working for anyone else; he leads or leaves.

Wayne Huizenga also acquired Republic Services and is a dominant player in three industries: electronic security, superstore chains of used-cars dealerships, an waste disposal. He also owns the Miami Dolphins, Florida Panthers, and Florida Marlins professional sports teams.

Huizenga is highly disciplined, hard driving, and hard working; his workday usually begins
at4:00 A.M. He enjoys giving advice and solving problems. His basic approach to growing the business is to gather his key people and discuss ideas for expansion and possible deals. Wayne presents his ideas to the key people so they can point out weaknesses and give him ideas for improving his proposals. When making deals, he talks in a relaxed, calm, chummy manner relating to the other party, and he makes an effort to be clearly understood. At age 58, Huizega’s net worth had grown to over $1 billion, and he had no intentions of slowing down.

Nova Southeastern University honors him with its Wayne Huizenga Graduate School of Business and Entrepreneurship in Davie, Florida. Support your answer to the following questions with specific information from the case and text.

1) Wayne Huizenga’s personality falls in which of the following type of personality?
a. Type A
b. Type B

Support your argument with evidences from the case study.
2) Would you say Huizenga has a positive attitude or negative attitude related to his work?
3) Do you believe it would be stressful to work for Huizenga?

Important Tips
1. This Assignment can be best attempted from the knowledge acquired after watching video lecture no. 1 to lecture no 10 and reading handouts as well as recommended text book).
2. Video lectures can be downloaded for free from Online VU Lectures.

Schedule
Opening Date and Time October 28 , 2010 At 12:01 A.M. (Mid-Night)
Due Date and Time November 02 , 2010 At 11:59 P.M. (Mid-Night)

Note: Only in the case of Assignment, 24 Hrs extra / grace period after the above mentioned due date is usually available to overcome uploading difficulties which may be faced by the students on last date. This extra time should only be used to meet the emergencies and above mentioned due dates should always be treated as final to avoid any inconvenience.

Important Instructions:
Please read the following instructions carefully before attempting the assignment solution.
Deadline:

• Make sure that you upload the solution file before the due date. No assignment will be accepted through e-mail once the solution has been uploaded by the instructor.

Formatting guidelines:
• Use the font style “Times New Roman” and font size “12”.
• It is advised to compose your document in MS-Word 2003.
• Use black and blue font colors only.

Solution guidelines:
• Use APA style for referencing and citation. For guidance search “APA reference style” in Google and read various website containing information for better understanding or visit http://linguistics.byu.edu/faculty/henrichsenl/apa/APA01.html
• Every student will work individually and has to write in the form of an analytical assignment.
• Give the answer according to question, there will be negative marking for irrelevant material.
• For acquiring the relevant knowledge don’t rely only on handouts but watch the video lectures and use other reference books also.

Rules for Marking
Please note that your assignment will not be graded or graded as Zero (0) if:
• It has been submitted after due date
• The file you uploaded does not open or is corrupt
• It is in any format other than .doc (MS. Word)
• It is cheated or copied from other students, internet, books, journals etc…

............

Student’s suggested Answers.

1.1 Question-1.

1.1.1 He is A Type. Reasons are as appended below:

1.1.1.1 He is Business type

1.1.1.2 He is Very Hard working

1.1.1.3 He does not like working under any one. Leads or leaves.

1.1.1.4 He is know to be the best companies builder 

1.1.1.5 Speaks blunt 

1.1.1.6 Very disciplined

1.1.1.7 Drives hard

1.1.1.8 Works for long timings

1.1.1.9 However he possesses some qualities of Type B as well, that includes relaxed and calm while discussing/ dealing with chummy manners. But overall this is called a style/ tactics to achieve the set goal. Analyzing his overall personality he would always be termed as “Type A” Personality. 


1.2 Attitude of Huizenga towards Work

1.2.1 His attitude is positive. Reasons are as following:

1.2.1.1 He works to produce results.

1.2.1.2 His tactics or way of working is excellent that is why he is the Best and achieves his goals.

1.2.1.3 A mission oriented.

1.2.1.4 Derives hard to complete the task

1.2.1.5 He presents his work and appreciates criticism in order to remove weaknesses.

1.2.1.6 He has made his team strong to work well.


1.3 Working with Huizenga

1.3.1 I would like to work for a person who has positive attitude and is hardworking himself. Reasons are as bellow:-

1.3.1.1 He works in team 

1.3.1.2 Presents to criticism

1.3.1.3 Motivated to work

1.3.1.4 Loves hard working

1.3.1.5 Appreciative working hours

1.3.1.6 He is best in business community

PHY301 Assignment No. 1 announced

Assignment 1(Fall 2010)

CIRCUIT THEORY (PHY301)

MARKS: 30

Due Date: November 02, 2010

DON’T MISS THESE Important instructions:

· To solve this assignment, you should have good command over first 6 lectures.

· Upload assignments properly through LMS, (No Assignment will be accepted through email).

· Write your ID on the top of your solution file.

· All students are directed to use the font and style of text as is used in this document.

· Don’t use colorful back grounds in your solution files.

· Use Math Type or Equation Editor etc for mathematical symbols.

· This is not a group assignment, it is an individual assignment so be careful and avoid copying others’ work. If some assignment is found to be copy of some other, both will be awarded zero marks. It also suggests you to keep your assignment safe from others. No excuse will be accepted by anyone if found to be copying or letting others copy.

· Don’t wait for the last date to submit your assignment.

· You can draw circuit diagrams in “Paint” or in “Corel Draw”. The simple and easy way is to copy the given image in Paint and do the required changes in it.

Q.1

Find the equivalent resistance of given circuit. Write each step of the calculation to get maximum marks. Draw the circuit diagram of each step otherwise you will lose your marks.

Q.2

For the given circuit below, find the current I1, I2, I3 and voltageVX

Q.3

Given below is a simple circuit containing a bulb (lamp), battery and two switches.


Describe the current flow in the circuit and Bulb (glow or not) for each given condition

  1. When switch 1 and switch 2 both are not connected.
  2. When switch 1 is connected and switch 2 is not connected.
  3. When both switches are connected.

BNK603 Ass # 1 Idea Solution


Question 1:

Strategic Economies don’t drive from Operational Excellence, but from the business concept itself.

Strategic Economies

Unlike operational efficiencies, Strategic Economies don’t drive from Operational Excellence, but from the business concept itself. Strategic Economic come in three varieties:

1. Scale
2. Focus
3. Scope

1. Scale

Scale can derive efficiencies in many ways through:
  • Better Plant Utilization
  • Greater Purchasing Power
  • The Muscle to enforce industry wide price discipline Industries revolutionaries often consolidate fragmented industries. Any that gets caught behind the consolidation curve and misses the chance to build Scale Advantage will be left with a notable disadvantage

2. Focus

A company with a high degree of Focus & Specialization may reap economies compared with competitors
With a more diffused Business Mission and a less coherent mix of products & services.
Focus is not about efficiency in a cost sense; it’s about in a don’t-get-distracted, get-all-the-wood-behind one-Arrow sense.

3. Scope
The idea here is almost opposite of focus. A company that can leverage resources and management talents across a broad array of opportunities may have an efficiency advantage over firms that cannot. Scope
Economies come from sharing things across business units & countries; Brands, Facilities, Best Practices,
Scare Talent, IT Infrastructure, and so on. Scope Economies come in a variety of flavors; Channel Power & access to distribution channels, Economies in buying ad space & running high-tech distribution centers.


Question 2

What kinds of challenges are being faced by the retail banking in Pakistan?


Challenges to Retail Banking in Pakistan

Ø The issue of money laundering is very important in retail banking. This compels all the banks to
Ø scrutinize diligently all the documents which they accept while entering into a relationship
Ø Outsourcing has become significant in recent past because various core activities such as hardware
Ø and software maintenance, entire ATM set up and operation (including cash, refilling) etc., are
Ø being handled by outside vendors
Ø Banks are expected to take utmost care to retain the ongoing trust of the public
Ø Customer service should be at the end all in retail banking. Someone has rightly said, “It takes
Ø months to find a good customer but only seconds to lose one.” Thus, strategy of Knowing Your
Ø Customer (KYC) is important
Ø The dependency on technology has brought IT departments’ additional responsibilities and
Ø challenges in managing, maintaining and optimizing the performance of retail banking networks
Ø It is equally important that banks should maintain security to the advance level to keep the faith of
Ø the customer
Ø The efficiency of operations would provide the competitive edge for the success in retail banking in
Ø coming years
Ø The customer retention is of paramount important for the profitability of retail banking business &
Ø increase in the market share
Ø One of the crucial impediments for the growth of this sector is the shortage of manpower talent of
Ø this specific nature, a modern banking professional, for a modern banking sector

Mgt301 Assignement No. 1 Solution

CRM? What is Customer Relationship Management.

CRM is the overall progress of building and maintaining profitable customer relationships by delivering superior customer value and services.

In the new view, marketing is the science and art of find, retaining and serving the customer. This is what changes the concept of marketing


  • Stating this we know that Marketing must be concerned with the life time of the customer. The more the life of the customer is there the more chances are
    there to survive in the Market.
  • For an efficient Customer relationship management customer value and satisfaction is the major point, the purpose behind the CRM is tosustain and keep your customer with you, it helps you apply
    the strategies which are focused on increasing the customers satisfaction,
    loyalty, and profitability by providing him better service qualities over
    your competitors.
  • Increases the life cycle of a loyal customer as we know that a churning customer is very harmful for the revenue and the market repute of the company at the same time.
  • Analysis of customers buying trends is made, you know what you are to offer to the targeted customer
  • Identification of potential customer on his grounds.
  • Customer satisfaction is 85% more than compared to old school marketing techniques.
  • You keep the customer wondering, “What is Next?”
  • Customer demands more than you know what you have to offer them.


Common Goals of CRM.

  • You want to keep that customer with you then use a CRM design.
  • It helps business to use technology to get inside the customers life cycle, his trends, his likes and dislikes.
  • Your company can keep the customers track.
  • You can follow your buying behavior by the help of a CRM.
  • Create call center where you can facilitate the customer talk to them, make them feel better by giving them one stop solution.

Elaborate your answers with an example

Collecting data, mining, extracting and Data base Managementis the new view. Now marketing is the sciences of searching, attaining, retaining and delighting the customer. Marketing must be considered with the life time value of the value and keeping this in mind CRM is the right tool to keep your customers with you. CRMacts as a Relationship building block with the customer.

Example

Telenor Pakistan

A leading Telecommunication firm establishing its ground in 2005 first quarter is now the second largest in Coverage and Number 1 in customer services (Call center) and Customer Feedback handling (By using CRM)

This firm uses an ORACLE based CRM Customer Relationship management Software called Siebel.

Siebel is the Biggest CRM tools till now available in the market. It contains unlimited Logs of data base and customer information related to every field.

This software being the most advanced DBMS of its time till present definitely given Telenor Pakistan a really big edge over all its competitors.

Advantages of this CRM.

  1. It contains Users primary information
  2. Keeps a track of all the package plan the user has converted into
  3. His last 10 used Value added services
  4. His mostly frequently dialed number
  5. His credit classification according to the revenue he is generating to the company.
  6. Every call the customer has ever made to the call centre for any query is recorded in this CRM for a future reference with a work code assigned for
    the question the customer asks.
  7. This basic tool has helped the company evolve into a major Telecommunications Giant in just a small frame of 5 years.
  8. By using this tool the company manages the customer and his feedback.
  9. Over sees what are his expectation and where can we profit from it.
  10. Keeps track of every change made against his number.
  11. Every customer account is equipped with a predictable table where this CRM tells what could be the customer’s next need or what offer could be attractive
    to the customer.


WHY IS CRM DIFFERENT FROM TRADITIONAL MARKETING??

Traditional marketing
CRM Based Marketing.

  • Traditional Marketing does not have a follow-up

  • Customer is usually not recognized when comes back for a product

  • You cannot tell which customer could churn or leave


  • Sale teams and forces are on a blind hunt


  • Potential customer is never identified and looked after

  • Without a CRM you cant judge the trend of the customers buying history

  • Less focus on customer’s need without a CRM Tool

  • You can’t just go inside the customers mind and dig what he is wanting.

  • No relation with the customer

  • Hard marketing products.

  • Its hard to tell whether if the customer is loyal or not.

  • CRM Based Marketing has a Customer Follow up

  • Customer is recognized when he comes back for a product

  • A possible churn is recognized the moment it’s developed in the customers mind.

  • Sales teams have an edge and they know which customer to attract

  • CRM Helps you to identify the potential customer and how to value him

  • Trends tell you what the customer might come and ask you for.

  • Target oriented marketing with the help of this tool.

  • With this tool you can easily predict what will be the customer’s next buy.

  • Relation ship building block is a CRM

  • Simplify marketing and sales process

  • Loyal Customer identified as soon as he contacts the seller.

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