ENG201 - Midterm Dec 2009

Which of the followings are usually more vivid than long ones and improve the readability of a document?



► Short words

► Content words

► Structure words

► Practical words





Which question is used to ask about residential status?

► What's your address?

► Where are you from?

► Where do you belong to?

► Please sign here.







How can you make the following statement Concise?



‘There are only four rules of our company and every employee is bound to follow these rules.’



► Four rules must be observed.

► There are four rules that must be observed.

► You must follow the rules.

► Follow the rules.





Biased language that might offend the audience is based on --------------





► Cultural bias, gender bias

► Cultural bias, nationality bias

► Unity bias, nationality bias

► None of them



Why important observations, suggestions, or objections should be written?

► To persuade the reader

► To create permanent records

► To make communication more effective

► To establish credibility







Which format should be used if the document will be sent to outside individuals?

► Letter

► Presentation

► Memorandum

► Manuscript





Which of the following can be defined as "the words one chooses to state one’s message, say much more than their dictionary definitions".



► Semantics

► Phonetics

► Synonyms

► Phonemes





► Chairman



If your message is specific, definite and vivid; which of the following principle has been applied?

► Completeness

► Correctness

► Conciseness

► Concreteness







Which of the following is promoted by simple, direct language?





► Structural clarity

► Stylistic clarity

► Contextual clarity

► Textual clarity



Which of the following is used as brief, informal reports within an organization?



► Letter

► Memo

► Proposal

► Report



Select the statement about the communication process that is NOT true.





► Communication takes many forms-oral, written and computer.

► Communication is vital to every part of business.

► Your performance in business will not be judged by your communication ability.

► Performance is judged by communication ability.







Which guideline should be followed to ensure Courtesy?

► Be sincerely tactful, thoughtful and appreciative

► Use expressions that show respect

► Omit irritating expressions

► All of the above







Which of the following factors enables you to evaluate the effectiveness of your message?





► Feedback

► Encoding

► Transmission

► Decoding



Which Three types of readers usually exist?





► Phantom Readers, Future Readers, Complicated Readers

► Future Readers, Complex Readers, Complicated Readers

► Future Readers, Complex Readers, Technical Readers

► Phantom Readers, Future Readers, Complex Readers



To whom usually good will letters are written?



► Customer

► Manager

► Director



Which of the following can make a meeting unsuccessful?





► Deciding on purpose before the meeting

► Selecting participants for the meeting

► Holding a meeting when a memo or other business message would have done the job

► All of the above